Policies & Spa Etiquette

We are honored that you have chosen us to provide your spa services!

If there is something you feel we should improve on please let us know, we are here for you.

Please respect the following to ensure a relaxing and pleasant visit for all guests:

Cancellation Policy

Allow 24 hours notice for any cancellations. Cancellation of service with less than 24 hours notice are subject to a cancellation fee. All appointments will require a Credit Card or Gift Card to hold any appointments and are subject to a cancellation fee of the full service price.

*All group bookings are required to pay a holding deposit to book

Check In

Arrive 15 minutes before your first treatment to ensure your full service. Arriving early will allow you to relax and fully enjoy your treatment. Please remember that each appointment is precisely timed. If you arrive late, your treatment may be shortened.


Gratuities are not included in the service price. However, if you wish to show your appreciation for a well performed treatment, the staff at Elizabeth Day Cole Spa graciously accepts gratuities. The industry average is for 15%-20%. We accept cash or personal check gratuity only. We are sorry for any inconvenience.


Refrain from using cell phones in the spa. Refrain from bringing jewelry or other valuables into the spa. We regret that we cannot be responsible for loss or damage of personal articles. Purchased spa products may be returned unopened within 14 days for an exchange or merchandise credit. We accept Cash, Check, Master Card, Visa, Amex, and Discover as payment.

*There is a $25 charge for all returned checks.

Standing Appointments

Schedule your next visit before you leave to ensure the availability of your next appointment.

Medical Restrictions

Please inform your technician of any medical changed before you begin your treatment. Pregnancy massage is allowed after the first trimester, facials are allowed any month, no body treatments until six weeks post-natal. Facials and waxing are not allowed if you have a cold sore breakout.

*In order to comply with State Regulations, nails must be thoroughly checked prior to any nail appointment. Because nail fungus is so easily spread, we take serious precaution to keep each client safe and protected from infection.
If nail fungus is questionable at the present time, we regrettably cannot perform nail services at this time. Please bring it to our attention so we can find an alternative for you.

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